Refund & Returns Policy

Refund & Returns Policy

  • How do I make a return?

    We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

    • To start a domestic return, click here.
    • Buy and print the return label as well as the return form
    • Fill out the return form
    • Place the item(s) and return form in the original packaging, and seal the parcel well, so it's not damaged during shipping
    • Place the return label on the outside of the package
    • Deliver the package to your nearest GLS parcel shop.

    Note: Item(s) sent back to us without the return form will not be accepted.

  • Danish orders

    You must cover the return costs. The price for our return label is 9,69 EUR.

    Buy our return label here

    Note: If you choose to make use of another return solution than ours, we recommend that you purchase a solution with tracking number, since you have the responsibility of the parcel reaching us. If this option is chosen, remember to save the receipt from the courier as this will be your proof of postage. You must make the return to the address below, otherwise the return will not be approved:

    ADDRESS:
    HINDEGADE 6
    1303 KØBENHAVN K
    DENMARK

    Always remember to enclose return form, containing your customer information.

    To be eligible for a return, your items must be in the same condition as it was when you received it. We will not take your exchange if:
    1. The return deadline of 14 days has passed
    2. The item(s) are bought on stock sale
    3. The item(s) are not packed securely and in original packaging
    4. Hangtags or tags have been removed or damaged
    5. The item(s) have been exposed to perfume, makeup, or smoke smell.

    Once we have received your return, you will receive a confirmation e-mail.

  • Foreign orders

    We cannot provide you with a return label if you’ve purchased outside from Denmark meaning you must send your package through a courier of your choice. We recommend that you purchase a solution with tracking number, since you have the responsibility of the parcel reaching us. Remember to save the receipt from the courier as this will be your proof of postage.You must make the return to the address below, otherwise the return will not be approved:

    ADDRESS:
    HINDEGADE 6
    1303 KØBENHAVN K
    DENMARK

    Always remember to enclose the return form, containing your customer information.

    To be eligible for a return, your items must be in the same condition as it was when you received it. We will not take your exchange if:
    1. The return deadline of 14 days has passed
    2. The item(s) are bought on stock sale
    3. The item(s) are not packed securely and in original packaging
    4. Hangtags or tags have been removed or damaged
    5. The item(s) have been exposed to perfume, makeup, or smoke smell.

    Once we have received your return, you will receive a confirmation e-mail.

    Customs and/or other fees: If you have paid any duties/taxes, this will not be refunded upon return.

  • Damages

    Please inspect your order upon receiving and contact us immediately if the item(s) is defect or damaged in any way.

  • Exchanges

    We do unfortunately not provide exchanges. The best way to ensure that you receive the desired item(s) is that you must return the item(s) that you have currently and place a new separate order for the new item(s).

  • Refund

    1. As soon as we have processed your return, we will send you a confirmation by e-mail.
    2. Once we have processed your return, we will issue a refund. We process your return within a maximum of 7 working days. Note that it can take up to 5-10 bank days for the refund to reach your bank account. That depends on what type of credit card you have used as well as your bank.

    If you have any questions regarding returns, please contact us at: contact@smple.eu