Terms & Conditions

Terms & Conditions

  • Guidelines for Terms & conditions

    The following terms and conditions apply to purchases made on www.smple.eu. We aim to always please our customers. It is therefore important that you read our terms and conditions before purchasing from us.

    We make reservations for any price errors, sold out item(s) and delivery difficulties from suppliers. The information on the website is not binding.

    If you have any questions, please contact us at contact@smple.eu

    Smple
    CVR: 42737380
    Hindegade 6
    1303 København K
    Denmark

  • payments

    Smple receives payments from all providers. Payment will be charged to your account once the item(s) has been shipped. All amounts are incl. VAT.

    Smple uses a secure payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your data is secure and is only accessible by employees within Smple.

  • Shipping & Delivery

    We offer free shipping in Europe. Packages are sent the same day if the order is made before 12.00 on a weekday. You will always receive a track and trace number so you can track your package from us to you.

    Danish orders take 1-3 business days and European orders take 2-5 business days.
    Danish orders are shipped with GLS and European orders are shipped with GLS.

    It is not our responsibility if you are experiencing delays from our delivery providers but please feel free to contact us.

    Customs and/or other fees: for certain countries there may be custom duties and/or other fees on the item(s), which is not included in the price. Please, check with your local post office about such rules and regulations before placing an order.

  • Warranty

    We cannot handle your complaint, unless you do the following: If you have a complaint, you must contact us at:

    contact@smple.eu

    In the e-mail, please state the order number and an explanation of the defect.

    When you shop with Smple, a 2-year warranty is given on products. The warranty applies to defects in materials and fabrication.

    You can decide if you either want a new product or a refund.

    Complaints regarding defect products must be communicated to Smple within a reasonable time after the receiving of the item. Smple considers two months as a reasonable time.

    The complaint will be disregarded in the absence of improper or uncommon use of product.

    Smple will cover the return costs. When you have contacted us, we will send you a return label. Remember to save the receipt from the courier as this will be your proof of postage. You must make the return to the address below, otherwise the return will not be approved:

    ADDRESS:
    HINDEGADE 6
    1303 KØBENHAVN K
    DENMARK

  • Returns

    We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

    How do I make a return?
    • To start a domestic return, click here.
    • Buy and print the return label as well as the return form
    • Fill out the return form
    • Place the item(s) and return form in the original packaging, and seal the parcel well, so it is not damaged during shipping
    • Place the return label on the outside of the package
    • Deliver the package to your nearest GLS parcel shop.

    Note: Item(s) sent back to us without the return form will not be accepted.

    Danish orders
    You must cover the return costs. The price for our return label is 9,69 EUR.

    Buy our return label here

    Note: If you choose to make use of another return solution than ours, we recommend that you purchase a solution with tracking number, since you have the responsibility of the parcel reaching us. If this option is chosen, remember to save the receipt from the courier as this will be your proof of postage. You must make the return to the address below, otherwise the return will not be approved:

    ADDRESS:
    HINDEGADE 6
    1303 KØBENHAVN K
    DENMARK

    Always remember to enclose the return form, containing your customer information.

    To be eligible for a return, your items must be in the same condition as it was when you received it. We will not take your exchange if:
    1. The return deadline of 14 days has passed
    2. The items are bought on stock sale
    3. The item(s) are not packed securely and in original packaging
    4. Hangtags or tags have been removed or damaged
    5. The item(s) have been exposed to perfume, makeup, or smoke smell.

    Once we have received your return, you will receive a confirmation e-mail.

    Foreign orders
    We cannot provide you with a return label if you’ve purchased outside from Denmark meaning that you must send your package through a courier of your choice. We recommend that you purchase a solution with tracking number, since you have the responsibility of the parcel reaching us. Remember to save the receipt from the courier as this will be your proof of postage. You must make the return to the address below, otherwise the return will not be approved:

    ADDRESS:
    HINDEGADE 6
    1303 KØBENHAVN K
    DENMARK

    Always remember to enclose the return form, containing your customer information.

    To be eligible for a return, your items must be in the same condition as it was when you received it. We will not take your exchange if:
    1. The return deadline of 14 days has passed
    2. The item(s) are bought on stock sale
    3. The item(s) are not packed securely and in original packaging
    4. Hangtags or tags have been removed or damaged
    5. The item(s) have been exposed to perfume, makeup, or smoke smell.

    Once we have received your return, you will receive a confirmation e-mail.

    Note: Item(s) sent back to us without the return form will not be accepted.

    Customs and/or other fees: If you have paid any duties/taxes, this will not be refunded upon return.

  • Damages

    Please inspect your order upon receiving and contact us immediately if the item(s) is defected or damaged in any way.

  • Exchanges

    We do unfortunately not provide exchanges. The best way to ensure that you receive the desired item(s) is that you must return the item(s) that you have currently and place a new separate order for the new item(s).

  • Refund

    • As soon as we have processed your return, we will send you a confirmation by e-mail.
    • Once we have processed your return, we will issue a refund. We process your return within a maximum of 7 working days. Note that it can take up to 5-10 bank days for the refund to reach your bank account. That depends on what type of credit card you have used as well as your bank.

    If you have any questions regarding returns, please contact us at: return@smple.eu

  • Warranty

    We cannot handle your complaint, unless you do the following: If you have a complaint, you must contact us at:

    contact@smple.eu

    In the e-mail, please state the order number and an explanation of the defect.

    When you shop with Smple, a 2-year warranty is given on products. The warranty applies to defects in materials and fabrication.

    You can decide if you want either a new product or a refund.

    Complaints regarding defect products must be communicated to Smple within a reasonable time after the receiving of the item. Smple considers two months as a reasonable time.

    The complaint will be disregarded in the absence of improper or uncommon use of product.

    Smple will cover the return costs. When you have contacted us, we will send you a return label. Remember to save the receipt from the courier as this will be your proof of postage. You must make the return to the address below, otherwise the return will not be approved:

    ADDRESS:
    HINDEGADE 6
    1303 KØBENHAVN K
    DENMARK

  • Complaint

    If you have a complaint about item(s) purchased at www.smple.eu the complaint can be sent to: contact@smple.eu

  • Privacy Policy

    Smple do not disclose your personal information outside the company nor resell it. You can have your information deleted at any time. Smple stores your personal data for five years after which the personal data is deleted.

    We need the following information when you shop with us:
    • Name
    • Address
    • Phone number
    • E-mail address

    Who do we disclose your personal information to?
    You have the right to insight into what information is registered about you. These rights are protected by the Personal Data Act. Inquiries regarding this should be sent to: contact@smple.eu

    Personal information submitted to smple.eu is only passed on to:
    • Smple’s internal departments such as marketing
    • Business partners for the purpose of registering and maintaining your user account
    • Trusted third parties who uses your personal information for the purpose of providing goods or services

    What do we use your personal information for?
    We may use your personal information to:
    • Register and maintain your profile
    • Provide customer support
    • Send your order to you
    • Tailor the marketing experience
    • Give you an opportunity to participate in certain services such as sign-up for contests and or promotions online
    • Make improvements to our website and ensure we provide a unique and tailored experience for our customers
    • Figure out what products/offers you might be interested in and send you information on these.

    Data rights
    Under law, you are entitled to the following rights:
    • Right to see information (right of insight)
    • Right to correction of data
    • Right to delete data
    • Right to object
    • Right to a copy of your data

    Complaint to the Danish Data Protection Agency (Datatilsynet)
    You have the right to file a complaint with the Danish Data Protection Agency (Datatilsynet) if you are dissatisfied with the way we process your personal data. You will find the Danish Data Protection Agency's (Datatilsynet) contact information at https://www.datatilsynet.dk.

    We would, however, appreciate the chance to deal with your concerns before you approach the the Danish Data Protection Agency (Datatilsynet), so please do get in touch with us first at contact@smple.eu

  • Cookies

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse and also allows us to improve our services. By continuing to browse our website, you are consenting to our use of cookies.

    You can delete cookies from your computer at any time. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our website. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our website.